SmartGeniusHub: Advanced AI Solutions & Task Automation for Every Industry"
Summary of Key Differences:
1. AI Bots (SmartLingAI, Smartname, etc.)
Purpose: These bots are designed to process user inputs, perform complex tasks like translation, text generation, or information retrieval, and then send the results directly to the user's email.
Key Capabilities:
Email Delivery: Results are sent to the client’s inbox within 2-4 minutes.
Mandatory Fields: All required fields (e.g., Name, Email, ID, Language, Enter) must be populated before triggering the process.
2. Functional Bots (Automating Tasks, Pre-Populated with Client Information)
Purpose: These bots automate specific tasks within a business, such as customer support, appointment scheduling, or internal processes. They are pre-populated with the client's information and do not necessarily rely on sending results via email but rather completing tasks or providing real-time responses.
Key Capabilities:
Pre-Population: Bots can be pre-configured with client-specific information to streamline interactions.
Immediate Action: The bot performs tasks directly (e.g., resetting passwords, processing orders) and may deliver outputs through different means (e.g., IFRAME, direct system updates).
Scenario 1: Multilingual Customer Support (SmartLingAI)
Use Case: A customer interacts with your support bot in their preferred language, seeking help with a product issue.
DataLink Connectors Set:
Name: Captures the user’s name.
Email: Captures the user’s email for sending results.
ID: Assigns a unique identifier to each user interaction.
Language: Captures the preferred language for communication.
Enter: Captures the main query or problem the user needs help with.
Flow:
User Interaction: The bot captures the user's name, email, preferred language, and the issue they're experiencing.
Processing: The input is processed through the Enter DataLink Connectors, translating the query and generating a solution.
Email Delivery: The solution is sent to the user's inbox, ensuring they receive the help they need in their chosen language.
Scenario 2: E-commerce Product Inquiry and Purchase Assistance (Smartname)
Use Case: A customer is interested in a specific product and needs more information before making a purchase.
DataLink Connectors Set:
Smartname: Captures the customer’s name.
SmartFrom: Captures the sender’s details (e.g., the store representative’s name).
Smart Company Name: Captures the company’s name.
Smart Company Website: Captures the company’s website URL.
SmartTo: Captures the customer’s contact details.
SmartPdaPrompt: Captures the specific product inquiry or request.
Flow:
User Interaction: The bot gathers the customer's name and product inquiry.
Processing: The bot generates a detailed response using the SmartPdaPrompt DataLink Connectors, which includes product details, pricing, and a purchase link.
Email Delivery: The response is sent to the customer’s inbox, providing all necessary information to complete the purchase.
Scenario 3: Legal Consultation Request (CustName)
Use Case: A client requests legal advice and needs a document drafted.
DataLink Connectors Set:
CustName: Captures the client’s name.
Custemail: Captures the client’s email for sending the drafted document.
Custcomments: Captures the client’s specific needs or legal issues.
Custprompt: Captures the detailed request or prompt for the legal document.
Flow:
User Interaction: The bot captures the client's name, email, and details of the legal issue.
Processing: The bot generates a draft document or legal advice using the Custprompt DataLink Connectors.
Email Delivery: The drafted document is sent to the client's inbox, ready for review and use.
Scenario 4: Task Automation for IT Support (Functional Bot with Pre-Population)
Use Case: An employee needs help resetting their password.
DataLink Connectors Set:
Pre-Populated Information: The bot is pre-configured with the employee’s ID, system access, and reset procedures.
Flow:
User Interaction: The bot asks for the employee’s ID.
Processing: The bot triggers the password reset process based on the pre-populated information.
Immediate Action: The bot confirms the password reset and sends the new credentials directly through a secure method (e.g., internal notification system).
Summary of Key Differences:
AI Bots: Primarily used for complex processing (e.g., translation, content generation) with results sent via email. They require all mandatory fields to be populated before processing.
Functional Bots: Focus on automating tasks within a business, using pre-populated information to execute actions immediately without necessarily sending results via email.